Hi guys, just wanted to quickly share an experience I just had.
Made a significant purchase >$1000 on Overstock.com, saw the Bitcoin payment option, and though "why not?" I'm an enthusiast and it seemed like a good idea to make my first true blue bitcoin transaction for goods/service.
As soon as I shipped the Bitcoin, a red screen came up saying: There was a problem with your order, it has been cancelled, please call customer service, etc. ….But the bitcoin was gone!
Called them, waited 2 mins, talked to a nice rep who had very little understanding of how bitcoin works. She told me the order was canceled and that I should just re-order and pay with a different method i.e. paypal or cc. I told her that sounded good, except one thing. Bitcoin was sent, and I can't get it back.
She forwarded me to the "pay support" department where they found the transaction, noted it still needed a few more confirmations to issue a refund, and that they would email me with a request for a return bitcoin wallet address later today or tomorrow. About an hour later I received the email.
I shipped them my wallet address, and I received the USD equivalent (at current rates) in bitcoin right away. Thankfully it was within a few bucks of the original payment.
I am very satisfied with the outcome, but it did scare the hell out of me for several minutes.