With all the rhetoric that one reads about Exchanges going down under or simply vanishing and taking customer's fund with them, the very first flashback you get is this another MtGox 2.0 in the making?
I have opened my Kraken account over two years ago, I am a verified Tier 3 kraken user and never surpassed my limits, All my fundings to Kraen was by means of US Based bank transfers and Etherium Crowdfunding converted to Bitcoins.
Never had any issues with Kraken support until the big surprise hits. Now I have no access to any of my funds.
I have always been careful where I traded when I needed, cold stored my coins for the most part, but obviously to trade I had to pick and trust an Exchange and I did trust Kraken. Never overly suspicious that my trusted Exchange will take over $100,000.00 of my hard earned Cash and not reply to my emails for over 10 days now.
It may be they are busy for them, but why not reach out to customers and show sign of life, explain the reasons why it might take longer to resolve if needed!
I am willing to go through any verification process they ask of me if that is the issue, but what is killing me and making me lose sleep and work focus is at no time they have send a notice that my account needed to be reviewed or was selected for investigation if that is the case! To make matters worst they have kept me in the dark with their silence and ignoring of my email that is the only mean of communication with them. They have not responded to any of my Support Tickets nor emails I sent other than two Automated replies when Ticked are submitted.
Not having another mean of contacting them other then email should have been a big enough Alarm or a big red flag for me or anyone not transact with them.
This is the type of bad dealing that makes people shy away from supporting innovations as great as this. I am a firm believer in the Cryptocurrency world and what good it will bring with it. hoping that Crypto Exchange Greed doesn't kill it before it goes mainstream.
My Kraken Support Tickets 171949 and 171491