I've been a staunch defender of Coinbase. Between both their Coinbase and GDAX exchanges they offer great on- and offramps into and out of the three of the top digital currencies. But I am losing faith in their ability to operate at the level required for financial services.
*Despite being a leader in this space for many years, they have been woefully unprepared for the recent influx of users. The majority of the past five days their website and app have been offline. No purchases, no access to personal funds stored in their wallets or vault, no NOTHING.
*Their customer support is a joke at best. Even before the high volume of late they failed in this area. Now it's just bedlam. As "evil" as banks may be, I can get answers from a human within the hour from Chase.
*I've endured the previous issues, but now they're entering a deal breaking realm. They have been unilaterally cancelling my orders since last night. No reason provided, just, "sorry, remember that product you sent us a stack of documents so we'd let you buy from us, and you've been buying for years? Yeeeaaahhh, we canceled that recent order…just before it significantly increased in value."
Granted, I don't know the half of the complexity of running a business like Coinbase, but the way I see it, a failure to support your customers after this long being in business indicates a) incompetence on the part of Coinbase, or b) A failure of bitcoin itself. I refuse to believe the latter.
Get it the fuck together, Coinbase.